Terms of Service

Rellaey is a consumer-to-consumer marketplace that allows users to list, browse, and arrange swaps of electronics and goods. Rellaey does not buy or sell goods itself, take possession of any items, or act as a party to any swap arrangement between users. Users who list items (“Listers”) and users who initiate swap requests (“Requesters”) are entirely responsible for the exchange of goods between them, including item condition and any applicable warranties.

Rellaey facilitates device swap arrangements and provides platform credits (“Credits”) that users earn and redeem to participate in exchanges. Rellaey does not charge transaction fees for swaps. Our revenue model is based on monthly subscription fees, device verification services, and applicable no-show fees as described below.

Rellaey is not a licensed money services business and does not process monetary transfers between users.

By using the Service, you agree to comply with the following policies and any additional policies that we may notify you of from time to time:

• Fees & Subscription Policy
• Privacy Policy
• Prohibited Conduct
• Prohibited Items
• Electronic Communications Policy
• DMCA/Copyright Notification Policy
• Safety Guidelines
• Law Enforcement and Information Requests

You must create an account to use most features of Rellaey. If Rellaey determines that your use of an account violates any of our Terms or is otherwise inappropriate or illegal, Rellaey may, at its sole discretion, take action up to and including termination of your account.

Rules for your account:

• You may only register and maintain one account per user.
• You may not use your account for any illegal purpose or in violation of these Terms.
• You may be required to provide accurate information about yourself (such as your name, address, date of birth, and/or government-issued identification) for identity verification and fraud prevention purposes. It is prohibited to use false information or impersonate another person.
• You are solely responsible for all activity on your account.
• You are responsible for keeping your account password secure. If you believe your account has been compromised, please contact us at rellaey@rellaey.com.
• You are responsible for ensuring your account accurately reflects your current contact information, including phone number, email, and mailing address.

You may close your account at any time through your Rellaey account settings. After terminating your account:

• Some listing content and transaction history may be retained in our records as required by applicable law.
• You remain responsible for any outstanding fees or obligations arising from activity prior to termination.
• Rellaey-issued Credits or unused subscription periods become invalid upon account termination, except as required by applicable law.

Our Service is licensed, not sold, to you. Rellaey grants you a personal, limited, revocable, non-transferable license to use the Rellaey app.

You may not:

• Modify, reproduce, distribute, or make the app available over a network where it could be used by multiple devices simultaneously
• Rent, lease, sell, or sublicense the app
• Decompile, reverse engineer, or attempt to derive the source code of the app
• Attempt to disable or circumvent any security or technological protection measures

Our Service may contain links to third-party websites or services that we do not own or control. When you access these third-party services, you do so at your own risk. Rellaey is not a party to any agreements between you and third parties.

Content that you post using our Service must be content you own or have the right to use, including usernames, profile photos, listing photos, item descriptions, and messages.

• Responsibility: You are solely responsible for your content and represent that you have all necessary rights to post it.
• License to Rellaey: By posting content, you grant Rellaey a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, perpetual license to use, display, edit, reproduce, distribute, store, and prepare derivative works of your content to provide and promote the Service.
• Inappropriate Content: You agree not to post content that is illegal, abusive, threatening, defamatory, obscene, false, misleading, or otherwise in violation of our policies.

• Don’t Break the Law: You agree not to violate any applicable local, state, federal, or international laws in connection with your use of the Service.
• Don’t Harm Our Systems: You agree not to interfere with or disrupt the Service, including by distributing viruses, harmful code, or activity that places an excessive burden on our systems.
• Electronic Communications: By using the Service, you agree to our Electronic Communications Policy, which allows us to send you information electronically in place of paper communications.
• People You Interact With: You understand that Rellaey does not screen users beyond identity and device verification. You release Rellaey from all liability relating to your interactions with other users.

Rellaey charges the following fees:

a. Monthly Subscription Fee

Access to the Rellaey platform requires an active monthly subscription. Subscription pricing is listed in the app and on our Fees page. We may change subscription fees by posting changes in the app in advance.

b. No-Show Fee

If you confirm an in-person exchange arrangement and fail to appear without canceling in advance, a $5 no-show fee will be charged to your payment method on file. By confirming a swap meetup, you acknowledge and agree to this fee.

Rellaey does not charge transaction fees for swaps. No monetary payments are exchanged between users through the platform — all swap arrangements are facilitated through platform Credits.

By agreeing to these Terms, you authorize Rellaey and/or its payment processor to charge your designated payment instrument for applicable subscription fees, device verification fees, and no-show fees.

• Payment instruments (credit card, debit card, or other permitted methods) may be stored securely for future use.
• Rellaey does not accept cash or check as a payment method.
• You agree that the payment information you provide is accurate and that you will keep it updated.
• All fees will be disclosed before charges are made, except for no-show fees which are disclosed at the time of swap confirmation.

Users may earn Rellaey Credits by completing verified swaps, participating in promotions, or as otherwise provided by Rellaey. Credits can be used to initiate swap requests for eligible items on the platform.

• Credits are an in-app value system used to facilitate swaps. Credits are not cash and are not redeemable outside of Rellaey.
• Credits are redeemed at a rate of 1 Credit = 1 unit of swap value, unless otherwise specified.
• Credits cannot be exchanged for cash or transferred to other users.
• Credits expire 90 days after issuance unless otherwise stated at the time of issuance.
• If Rellaey determines that your earning or use of Credits violates these Terms, Rellaey may invalidate all Credits associated with your account.

Users are responsible for arranging, conducting, and completing their own swap exchanges. Rellaey facilitates connections between users but is not a party to any exchange arrangement.

Meetups and exchanges happen between members. Always choose safe, public locations, and inspect items before completing a swap.

• Users agree to resolve any disputes directly with the other party.
• Rellaey may, at its discretion, assist in mediating disputes and reserves the right to take action on accounts involved in repeated disputes or policy violations.
• If you have a dispute with one or more users, you release Rellaey and its officers, directors, employees, and agents from all claims, demands, and damages of every kind arising out of or connected with such disputes.

Rellaey reserves the right to change, suspend, limit, or discontinue any of its Services at any time for any reason, without notice unless otherwise required by law.

• You do not have a contractual right to continue using the Service.
• You remain responsible for any outstanding fees or obligations arising prior to termination.
• We may hold account credits or balances for up to 90 days pending resolution of any outstanding matters.

Records of your swap activity, Credits, and fee transactions will be reflected in your account history within the app. A receipt will also be sent to the email address on your account. You are responsible for reviewing your transaction history and promptly reporting any errors or unauthorized charges to rellaey@rellaey.com.

Indemnity. You agree to defend and indemnify Rellaey from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees, arising out of or in any way connected with: (i) your access to or use of the Service; (ii) your violation of these Terms or any applicable law; (iii) your violation of any third-party right; or (iv) any dispute between you and any third party.

Disclaimer of Warranties. THE SERVICE IS PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. RELLAEY DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, RELLAEY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. RELLAEY’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (I) THE AMOUNT YOU HAVE PAID TO RELLAEY IN THE 12 MONTHS PRIOR TO THE CLAIM; OR (II) $100.

Force Majeure. Rellaey shall have no liability for failure or delay resulting from any condition beyond its reasonable control, including governmental action, acts of nature, pandemics, power failures, or internet disturbances.

• These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Rellaey.
• If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.
• You may not assign or transfer these Terms without our prior written consent. Rellaey may assign these Terms at any time without consent.
• Notice: Rellaey will contact you via text message, email, or in-app notification using the contact information on your account.

These Terms shall be governed and construed under the laws of the State of California. Any dispute that is not subject to arbitration shall be submitted to the exclusive jurisdiction of the state and federal courts in California.

You and Rellaey agree that any disputes or claims arising out of or relating to these Terms or your use of the Service shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert a claim in small claims court if it qualifies.

• Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• The arbitrator’s award shall be final and binding.
• YOU AND RELLAEY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
• Opt-Out: If you are a new user, you may opt out of this arbitration agreement by emailing rellaey@rellaey.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms.

To the extent you are using our app on an iOS device, you acknowledge that these Terms are between you and Rellaey only, not with Apple. Apple has no obligation to provide maintenance or support for the Service. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

If you have any questions about these Terms, please contact us through the Help Center in the Rellaey app or at rellaey@rellaey.com. Please include “Terms of Service” in the subject line.